ONLINE PRODUCT RETURNS
MANAGEMENT SOLUTIONS

WHY GO BACKWARDS IF YOU CAN GO FORWARDS?

Join the pilot!

ONLINE
PRODUCT
RETURNS
MANAGEMENT
SOLUTIONS

WHY GO BACKWARDS IF
YOU CAN GO FORWARDS?

Join the pilot!

Online Retailer

Offline Retailer

Do online returns cost you time & money?

Looking for opportunities to create new revenue?

Online Retailer

Do online returns cost
you time & money?

Offline Retailer

Looking for opportunities
to create new revenue?

WELCOME TO OTAILO

We believe in Win-Win scenarios. By smart-matching online retailers with offline retailers amazing things can happen:​​

Online retailers get a local brand agent, brick-and-mortar facilities without any operational costs or hiring, they get local handling and sales of returns. No reverse logistics. No wasted time getting the product back to the market.

Offline retailers get a new source of revenue, brand affiliation with an amazing online brand and new foot traffic with customers bringing in returns.
​​
Customers get an easier, more convenient product return, a quicker refund and an overall better consumer experience.
​​
But that isn’t all, because OtailO is a sustainable solution that strengthens local businesses and trade, reduces the carbon footprint and brings online and offline together in a mutually beneficial way.
​​
That’s why we call ourselves the retail platform for people who care

WELCOME TO OTAILO

We believe in Win-Win scenarios. By smart-matching online retailers
with offline retailers amazing things can happen:​​

Online retailers get a local brand agent, brick-and-mortar facilities without
any operational costs or hiring, they get local handling and sales of returns.
No reverse logistics. No wasted time getting the product back to the market.

Offline retailers get a new source of revenue, brand affiliation with an amazing
online brand and new foot traffic with customers bringing in returns.
​​
Customers get an easier, more convenient product return,
a quicker refund and an overall better consumer experience.
​​
But that isn’t all, because OtailO is a sustainable solution that
strengthens local businesses and trade, reduces the carbon footprint
and brings online and offline together in a mutually beneficial way.
​​
That’s why we call ourselves the retail platform for people who care

WHAT DOES OTAILO DO?


Matchmaking online
& offline retailers

We create a global network of online & offline affiliates with the same expertise or niche


In-shop returns
validation & Sales

We enable online returns to be validated
& sold from the offline affiliate store


social platform
for retailers & customers

Leverage an offline market for online
returns to find, sell & buy

WHY DO YOU NEED OTAILO?

10% of retail purchases
are online. offline is on top

While adoption of online retail is growing all the time, offline facilities are here to stay and can be leveraged to the benefit of online retailers. Offline retailers can provide a multitude of in-shop services. They can also be the human face for customers and agents of change to help consumers cross the digital divide.

30% of all online
purchases are returned

On average 30% of the purchase price is lost for every item returned. As a consequence the retail industry loses hundreds of billions of dollars every year, worldwide. Beyond the financial impact, the negative affect of returns on sustainability is majorly significant.

70% of online customers
demand free shipping for returns

Most online retailers offer a flexible return policy in which they assume return-related expenses to secure online purchases. Since consumer behaviour ultimately results in one third of online purchases being returned, online retailers have to take into account and deal with loss on an ongoing basis.

10% of retail purchases
are online. offline is on top

While adoption of online retail is growing all the time, offline facilities are here to stay and can be leveraged to the benefit of online retailers. Offline retailers can provide a multitude of in-shop services. They can also be the human face for customers and agents of change to help consumers cross the digital divide.

30% of all online
purchases are returned

On average 30% of the purchase price is lost for every item returned. As a consequence the retail industry loses hundreds of billions of dollars every year, worldwide. Beyond the financial impact, the negative affect of returns on sustainability is majorly significant.

70% of online customers
demand free shipping for returns

Most online retailers offer a flexible return policy in which they assume return-related expenses to secure online purchases. Since consumer behaviour ultimately results in one third of online purchases being returned, online retailers have to take into account and deal with loss on an ongoing basis.

LET’S TALK

We’d love to hear from you

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