The Uncertain Life of Online Product Returns

Online product returns lead an uncertain and unhappy life, with very little guarantee of a happy outcome. The story begins with a cruel twist. You arrive at the purchaser’s home, only to be rejected. Maybe you were not what they expected. Maybe you were the product of a spontaneous moment, and are now unwanted. Maybe…

The Robots Are Coming

You would have thought that I was at some futurist convention, but no, over dinner with colleagues, someone shared the news: robots are coming to the retail world and they will be taking it over. From warehouses to the cashiers to sales and marketing, no position would be manned or hu-manned – if you would…