A globe reflecting the beauty of our world

What Goes Around Comes Around: Circular Economy as a Global Mission

When we talk about circular economy, we are talking about much more than an economic model aimed at reducing waste and conserving input: we are talking about our culture, our ethos and our mission in this world, or becoming the society that we want to be. Circular economy is about sharing and pooling resources, collaborating…

2020: Resilience and Returns. Photo credit: Danil Aksenov on Unsplash

2020 — A Year of Online Returns and Incredible Resilience

With lockdowns, quarantines and social distancing, most of us have done our fair share of e-commerce retail therapy. Mind you, it has not just been virtual window shopping — e-commerce is booming and sales flourish. Fast forward to the high season. We did our Black Friday shopping, our holiday shopping, and soon it will be…

Millions of online purchases are rejected and returned every year

From rejection to reward: the not-so-hidden opportunity in online product returns for retail brands

Think about it: the journey of an online product return begins with rejection. That item that the shopper purchased from your brand has now been relegated to the status of “unwanted”. It doesn’t matter why, those are just the facts. From the moment that the shopper makes that decision, they go very quickly into an active…

Malls are being re-appropriated as warehouses

The Race for Space – E-commerce gets Physical at the Expense of Our Cities

E-commerce retailers are in a race against time and one another to find local, convenient spaces to provide speedy and cost efficient fulfilment to their customers. This race is heating up with COVID-19 accelerating e-commerce shopping. But the situation is complicated: not only is space hard to come by, it is also limited. And e-commerce…

A Multi-Billion Dollar Chorus

The chorus goes on and on like a broken record. (Remember what a record is?) Purchase, Receive, Return Purchase, Receive, Return Purchase, Receive, Return The retail industry has gotten used to 30% of online purchases being returned. 30%! This number sounds fantastical, but it is a standard quoted average for global retail. The retail industry…