A Multi-Billion Dollar Chorus

The chorus goes on and on like a broken record. (Remember what a record is?) Purchase, Receive, Return Purchase, Receive, Return Purchase, Receive, Return The retail industry has gotten used to 30% of online purchases being returned. 30%! This number sounds fantastical, but it is a standard quoted average for global retail. The retail industry…

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The Robots Are Coming

You would have thought that I was at some futurist convention, but no, over dinner with colleagues, someone shared the news: robots are coming to the retail world and they will be taking it over. From warehouses to the cashiers to sales and marketing, no position would be manned or hu-manned – if you would…

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