Think about it: the journey of an online product return begins with rejection. That item that the shopper purchased from your brand has now been relegated to the status of “unwanted”. It doesn’t matter why, those are just the facts. From the moment that the shopper makes that decision, they go very quickly into an active…
Détails
E-commerce retailers are in a race against time and one another to find local, convenient spaces to provide speedy and cost efficient fulfilment to their customers. This race is heating up with COVID-19 accelerating e-commerce shopping. But the situation is complicated: not only is space hard to come by, it is also limited. And e-commerce…
Détails
According to Statista, global e-commerce has jumped by 6% between January 2020 and March 2020. I’m quite sure that no one is shocked by this at all. With COVID-19 effectively leading to lock-downs all over, consumers have taken to online shopping instead of making trips to physical stores. But what about now? Since May, different…
Détails
It seems that one of the direct consequences of the recent global lockdown as a result of the pandemic, has been the acceleration of the bridging between the digital divide of online retail and offline retail. If the general statistics prior to COVID-19 showed online retail purchases making up 10-12% of total retail purchases, now…
Détails
Right about now, hundreds of thousands of people are feeling nostalgic — or even desperate — to return to some kind of normalcy: to the time before COVID-19 snuck in like a thief in the night and stole our lives. But before we turn back the clocks, I think each one of us —…
Détails
On the day after now: it may be in a month, it may be more, we are going to be asking ourselves some questions: What did we do during our mandated seclusion? What did we do during our mandated seclusion to make sure this never happens again? What did we do during our mandated seclusion…
Détails
Triste sort que celui des achats en ligne retournés chez l’e-commerçant ! La situation met d’autant plus à mal l’industrie de la mode qu’elle est désormais connue du grand public. D’après le CEO Agenda – qui résume en 8 points les sujets prioritaires en matière de développement durable pour les industriels de la mode –…
Détails
As the grim fate of returned online purchases are exposed to the public, the world of fashion is looking particularly problematic. According to the CEO Agenda — an outline of 8 sustainability priorities for leaders of the fashion industry — 73% of the world’s clothing eventually end up in landfills. The Ellen MacArthur Foundation (2017)…
Détails
True story – fake name! Rebecca ordered a unicorn costume for her daughter for Halloween well in advance from a popular online retailer. When it didn’t arrive three days before the big day, she began to get nervous. When it didn’t arrive two days before she went into a flat panic, and express-ordered a new…
Détails
In OtailO, we believe that online product returns should always be returned forwards and never backwards. Accordingly, we believe that instead of reflecting backwards, we should reflect forwards on the good things to come. To our new team members To our pilot partners To our investors To creating a huge impact on sustainability in the…
Détails