2020: Resilience and Returns. Photo credit: Danil Aksenov on Unsplash

2020 — A Year of Online Returns and Incredible Resilience

With lockdowns, quarantines and social distancing, most of us have done our fair share of e-commerce retail therapy. Mind you, it has not just been virtual window shopping — e-commerce is booming and sales flourish. Fast forward to the high season. We did our Black Friday shopping, our holiday shopping, and soon it will be…